Types of Information Collected
We collect personal information that you voluntarily provide to us, as well as certain information automatically generated through your use of the Site.
Information you provide directly
This may include:
- Contact details, such as your name, email address, phone number, and suburb when you submit an enquiry or booking request via our forms.
- Service preferences, such as the type of garden maintenance you are interested in (for example, lawn care, pruning, hedge trimming, or seasonal planting), preferred dates, and property details you choose to share.
- Communication content, including any comments, questions, or feedback you provide through the Site or via email.
Information collected automatically
When you use the Site, we may automatically collect:
- Usage data, such as the pages you visit (for example, Services, Maintenance, Pruning, Lawncare, Planting, Booking, About, and Contact Us), the time and date of your visit, and the time spent on each page.
- Device and technical data, such as your IP address, browser type, operating system, referring URLs, and other technical identifiers used to deliver and optimise the Site.
- Cookie data, as explained in the Cookies and Tracking Technologies section below.
How We Use Your Information
We use the personal information we collect for purposes connected with running our garden maintenance business and providing you with a reliable, high-quality experience.
Specifically, we may use your information to:
- Respond to enquiries you submit via the Site, including requests for quotes, availability, or information about our services.
- Provide and manage services, such as arranging on-site visits, confirming bookings, and coordinating maintenance work tailored to your garden needs.
- Communicate with you about your enquiries, bookings, changes to services, and other important updates.
- Improve our Site and services by analysing how visitors interact with pages like Services and Booking to refine content, navigation, and user experience.
- Maintain site security and protect against fraud, misuse, or unauthorised access.
- Comply with legal obligations, including record-keeping and responding to lawful requests from regulatory or law enforcement authorities.
Sharing and Disclosure
We do not sell, rent, or trade your personal information to third parties.
We may share your information only in the following limited circumstances:
- Service providers who assist us in operating the Site, processing enquiries, managing bookings, or delivering our garden maintenance services (for example, cloud hosting, email delivery, or scheduling tools). These providers are permitted to use your information only as necessary to perform services on our behalf and must protect it in line with appropriate safeguards.
- Professional advisers, such as accountants, insurers, or legal advisors, where reasonably necessary for the establishment, exercise, or defence of legal claims or for compliance purposes.
- Legal and regulatory authorities, where we are required to disclose information by law, court order, or in response to valid legal processes.
In any case where information is shared, we limit disclosure to what is reasonably necessary and take steps to help ensure your information remains protected.
Data Security Measures
We take reasonable steps to protect the personal information we hold from misuse, interference, loss, and from unauthorised access, modification, or disclosure.
Our security measures may include:
- Secure transmission of information through technologies such as SSL/TLS encryption when you submit details via our enquiry and booking forms.
- Access controls that restrict personal information to team members and service providers who need it to perform their duties.
- Technical safeguards including firewalls, monitoring, and regular software updates to help maintain the integrity and availability of our systems.
- Procedural measures that guide how personal information is handled, stored, and disposed of within our business.
While we strive to use appropriate safeguards, no method of transmission over the internet or electronic storage is completely secure. We therefore cannot guarantee absolute security, but we are committed to responding promptly to any security concerns that arise.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to support the smooth operation of the Site and to better understand how visitors use our pages.
What are cookies?
Cookies are small text files placed on your device when you visit a website. They help the Site recognise your device and store certain information about your preferences or past actions.
How we use cookies
On the Tryhardgg Solutions Limited Site, cookies may be used to:
- Enable core functionality, such as remembering information you enter into forms while you navigate between pages like Services and Booking.
- Improve performance by measuring how visitors interact with pages, which helps us refine content, layout, and navigation.
- Enhance user experience through features that remember your preferences where applicable.
Your cookie choices
You can control or disable cookies through your browser settings. Please note that restricting cookies may affect some functionality of the Site and your overall experience. For more detailed information, you can consult your browser's help documentation.
User Rights and Choices
Subject to applicable law, you may have rights in relation to the personal information we hold about you.
These may include the right to:
- Access the personal information we hold about you and request a copy.
- Correct inaccurate, incomplete, or out-of-date personal information.
- Request deletion of your personal information where it is no longer needed for the purposes for which it was collected, or where you withdraw your consent (where consent was the basis of processing).
- Object to or restrict certain processing of your personal information in specific circumstances, as permitted by law.
To exercise any of these rights, or to ask a question about how your information is handled, please contact us using the details in the Contact Information section. We may need to verify your identity before responding to your request and may not be able to comply with a request where we have legal or legitimate business reasons to retain information.
Children’s Privacy
Our Site and services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13.
If you are a parent or guardian and believe that a child under 13 has provided personal information to us through the Site, please contact us using the details below. We will take reasonable steps to delete such information as soon as practicable once we become aware of it.
We encourage parents and guardians to monitor and guide children’s online activities to help protect their privacy.
Third-Party Links
The Tryhardgg Solutions Limited Site may contain links to websites or services operated by third parties. These links are provided for your convenience and to offer more information about related topics, such as garden care tips or external booking platforms.
We do not control and are not responsible for the privacy practices of third-party websites. When you follow a link to another website, that site will have its own privacy policy, which we recommend you review carefully before providing any personal information.
Data Retention
We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy or as required by applicable laws and regulations.
In determining appropriate retention periods, we consider factors such as:
- The nature of the information and the services provided (for example, ongoing garden maintenance versus one-off bookings).
- The timeframes in which you may reasonably need access to your records, enquiries, or past booking details.
- Our legal and regulatory obligations, including requirements for taxation, insurance, and business reporting.
- The existence of actual or potential disputes or claims relating to our services.
When personal information is no longer required, we will take reasonable steps to delete, de-identify, or securely destroy it.
Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or how we operate our garden maintenance services and website.
Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information.
Your continued use of the Site after an updated Privacy Policy has been posted will constitute your acceptance of the changes, to the extent permitted by law.
If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please contact us using the details below:
Tryhardgg Solutions Limited
Website: https://gardentoolmarket.com/
For the most direct support, please use our Contact Us page to submit your privacy enquiry. You may also provide privacy-related details when making a booking via our Booking page.
When contacting us, please include enough information for us to identify you and understand your request. We will aim to respond within a reasonable timeframe and in accordance with our legal obligations.
Last updated: 14 May 2026