Terms and Conditions

1. Introduction

These Terms and Conditions outline the rules and regulations for using the Tryhardgg Solutions Limited website and for engaging our garden maintenance services, including lawn care, plant pruning, hedge trimming, seasonal planting, and full landscape upkeep. By browsing our site, requesting information, or making a booking through our online tools, you acknowledge that your use is governed by these terms, alongside any additional terms referenced on related pages such as our Privacy Policy.

2. Acceptance of Terms

By accessing this website, submitting an enquiry, or booking a service through our online booking tools, you agree to comply with and be bound by these Terms and Conditions. If you do not agree with any part of these terms, you should refrain from using our website and must not proceed with a booking.

You are responsible for reviewing these terms periodically. Continued use of the website or our booking functionality after updates are posted constitutes acceptance of the revised terms.

3. Service Eligibility

Our gardening and maintenance services are available to clients located within our designated service areas, which may vary from time to time and may be described on our Services or Booking pages. We reserve the right to decline or cancel bookings that fall outside of our current service coverage or where access to the property is not reasonably practical.

To use our booking platform, submit an enquiry, or enter into a service agreement, you must:

• be at least 18 years of age; and
• have the authority to engage services for the property in question (as owner, tenant, or authorised representative).

By proceeding with a booking or enquiry, you confirm that you meet these eligibility requirements.

4. Service Descriptions and Changes

We aim to provide accurate, up-to-date information about our garden maintenance services, including lawn care, pruning, hedge trimming, planting, and landscape upkeep. Descriptions, images, and examples on this website are provided to help you understand the nature of our services but may not precisely reflect every garden or outcome.

Service offerings, inclusions, availability, and pricing are subject to change without prior notice. While we endeavour to keep all information current, we do not guarantee that every detail on the website is error-free or complete. If an obvious error in pricing or service description is identified after you make a booking, we will notify you and provide options to confirm, amend, or cancel the booking.

5. Booking and Payment

Our website allows you to request and schedule services through the Booking page or related forms. When submitting a booking request, you are responsible for ensuring all details are accurate, including your contact information, property address, preferred times, and the type of service required (for example, maintenance, pruning, lawn care, or planting).

Prices, billing arrangements, and accepted payment methods will be communicated during the booking process or in subsequent confirmations. Clients are responsible for making timely payments as specified in their booking confirmation or invoice. Where deposits or pre-payments are required, your booking may not be confirmed until payment is received.

Payment information is processed using secure methods in accordance with our Privacy Policy. You agree not to use any payment method that you are not authorised to use and to keep your payment details accurate and up to date for the duration of the service arrangement.

6. Cancellations and Refund Policy

Cancellations must be made within the specified timeframe communicated during booking or in your confirmation details to avoid service charges. If you wish to cancel or change a scheduled service, please contact us using the details provided on the Contact Us or Booking pages as soon as possible.

Subject to applicable laws and the specific terms outlined in your booking confirmation, refunds or rescheduling options may be available where:

• you cancel within the required notice period;
• we are unable to provide the service as scheduled due to reasons within our control; or
• both parties mutually agree to a revised arrangement.

Where a cancellation is made outside the required notice period or where we attend a property and are unable to complete the work due to circumstances outside of our control (for example, lack of access or unsafe conditions), a call-out fee or service charge may apply.

7. Client Responsibilities

To help us provide safe, efficient, and high-quality garden maintenance, clients are responsible for:

• providing accurate and complete property details, including any access instructions, parking limitations, or security considerations;
• ensuring the worksite is safe, reasonably clear, and accessible for our team and equipment at the agreed service time;
• informing us in advance of any hazards, restrictions, or special conditions that may affect the delivery of our services;
• complying with all reasonable instructions provided by our team while services are being carried out.

Where these responsibilities are not met, we may be unable to complete the service in full, may adjust the scope of work on-site, or may apply additional charges where extra time or resources are required.

8. Liability and Limitations

We take utmost care in delivering our services and strive to maintain the highest standards of professionalism and safety. However, to the fullest extent permitted by law, Tryhardgg Solutions Limited is not liable for:

• indirect, incidental, or consequential loss or damage arising from use of our website or services;
• damages that fall outside the stated scope of work or agreed services;
• delays or inability to perform services due to circumstances beyond our reasonable control, including severe weather, access issues, or safety concerns at the property.

Nothing in these Terms and Conditions is intended to exclude, restrict, or modify any rights or remedies you may have under Australian consumer law that cannot legally be limited or excluded. Where liability cannot be excluded but may be limited, our liability is limited, at our discretion, to re-supplying the relevant services or paying the cost of having the services re-supplied.

9. Intellectual Property

All content on this website, including but not limited to text, images, graphics, logos, icons, and layout, is owned by Tryhardgg Solutions Limited or used under appropriate licence and is protected by Australian and international intellectual property laws.

You may view and use the website for personal, non-commercial purposes related to considering or booking our services. You must not reproduce, distribute, modify, adapt, publish, or create derivative works from any content on this website without our prior written consent, except where permitted under applicable copyright law.

10. Contact and Legal Enquiries

If you have any questions, concerns, or requests regarding these Terms and Conditions or the way we provide our services, you may contact us using the options provided on our Contact Us page. This may include our online enquiry form, email details, or phone contact information.

For booking-specific questions, including cancellations, rescheduling, or updates to your service details, please refer to the instructions and contact information set out on the Booking page and within your booking confirmation.

When contacting us about a specific service, please include your name, contact details, property address, and any relevant booking reference to help us respond promptly and accurately.